Reference

Terms, Rights and What We Stand By

This page covers the legal basis on which to128 operates and what it means for your account. Availability depends on local law and is accessible only where local regulations permit.

Account EligibilityJurisdiction-Dependent AccessDANA · OVO · GoPay ContextData Handling PolicyContact Rights
to128 Terms, Rights and What We Stand By
ACCOUNT SECURITY DETAIL

Data, Cookies, Retention and Account Security

Security and data transparency are built into how we run accounts — not added as an afterthought. We use SSL encryption across all sessions, whether you access to128 through a mobile browser or a desktop tab. Account verification follows a documented process: when you request a withdrawal, the system checks your registered wallet details against the DANA, OVO or GoPay account on file before release. This step protects both your funds and the integrity of your account record.

Data We Collect

We collect registration details, session data and payment confirmation records. We do not store DANA, OVO or GoPay credentials — only the wallet identifiers used for matching at withdrawal.

Cookie Use

Cookies keep your session active when you switch between mobile browser and desktop without logging out again. They also let us remember your preferred lobby tab and language setting.

Retention Period

Account and transaction records are kept for as long as required by applicable rules or until you request closure. After closure, data is removed from active systems on a documented schedule.

Your Rights

You may request a copy of your account data, ask us to correct inaccurate details or submit a closure request at any time by contacting support through live chat or email.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about these terms, want to request a data export or need to flag a concern about your account, our support team handles policy-related queries around the clock. You can reach us through live chat directly inside the lobby, or send a message via email for matters that need a written record. Players in Tangerang and Depok have used the in-app chat route to resolve account queries within a single session.

Live Chat Access live chat from inside your account lobby at any time. For legal or policy queries, describe your concern clearly and our team will route it to the right person.
Email Support Use email when you need a written record of your correspondence — data requests, term clarifications or account closure confirmations all qualify for this channel.
Account Help Center Our account help section contains current policy documents and step-by-step instructions for exercising your data rights, updating contact details or closing your account.

Common Questions on Legal and Account Policy

These answers cover what we get asked most about account rights, data handling and how our legal terms connect to local payment use. If your question is not here, live chat is the fastest route to a direct answer.

Access depends on local law and eligible regions. You are responsible for confirming that participation is permitted where you are located before opening an account.

Transactions via DANA, OVO or GoPay are governed both by each provider's own terms and by our account policy. Funds are credited once our system confirms receipt from the wallet provider.

Contact our support team through live chat or email and state that you are making a data access request. We will respond with the information held on your account record.

After account closure, your data is removed from active systems on a documented schedule. Transaction records may be retained for the period required under applicable rules before deletion.

We update these terms when operating conditions change. Continued use of your account after an update means you accept the revised version. Check this page periodically for current terms.

Reach our support team via live chat inside the account lobby or by email for written correspondence. For formal disputes, use email so there is a documented record of the exchange.